Branch Manager

M & D - Pelham, AL

Full-time - Mid Level

Pelham, AL

Administrative and Support Services

About the position

The Branch Manager will oversee the daily operations of the branch, ensuring high-quality customer service and meeting sales and productivity goals. This role involves managing staff, maintaining inventory, and fostering a positive work environment while collaborating with the Division Manager to set performance standards.

Responsibilities

• Direct and supervise the staff and day-to-day operations in the assigned branch location.
• Attract, train, and retain qualified candidates for all roles.
• Create and maintain a positive and engaged work environment.
• Oversee the day-to-day workflow of the branch.
• Conduct performance evaluations and provide recommendations for promotion and salary adjustments.
• Conduct daily team meetings with branch staff to clarify daily activities.
• Coordinate employee work schedules and control overtime expenses.
• Resolve employee conflicts and work closely with the Human Resources department.
• Collaborate with the Division Manager to set performance standards based on financial and operational goals.
• Prepare and provide performance and production reporting to the Division Manager.
• Direct the purchase and maintain adequate core inventory for rebuilding and remanufactured products.
• Conduct regular staff meetings to ensure goals and objectives are communicated clearly.
• Identify training needs and develop plans to meet those needs.
• Maintain and develop positive relationships with existing and prospective clients.
• Answer incoming sales calls as needed to complete business transactions.
• Enter sales and lost sales into the ERP system.
• Create work orders and invoices as needed.
• Complete and/or oversee daily reconciliations and bank deposits.
• Participate in community activities to promote the organization and build goodwill.
• Inspect order accuracy before accepting vendor deliveries and perform quality checks on inventory.
• Conduct cycle counts and report discrepancies to leadership.
• Follow all company policies related to Loss Prevention.

Requirements

• High School Diploma required; Secondary Education preferred.
• Knowledge of Diesel Engines and their components.
• At least three years of experience working in branch operations.
• One year as an Assistant Branch Manager, Shop Manager, or Sales Lead is highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization.
• Experience with Inventory Control.
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and delegate when appropriate.
• Champion all safety policies.
• Bilingual in English and Spanish.

Nice-to-haves

• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization.

Benefits

• Equal employment opportunity without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.