Homans Associates - Teterboro, NJ
posted 4 months ago
About the position
Homans Associates, a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world, is seeking a Branch Operations and Sales Specialist for our Teterboro, NJ location. This role is pivotal in ensuring the smooth operation of our branch, particularly in the absence of management. The successful candidate will be responsible for training branch personnel in daily operations, sales techniques, and customer retention strategies. This position requires a hands-on approach, as the specialist will also work directly with customers at the sales counter and assist in warehouse operations as needed. In this role, you will be expected to resolve customer issues and concerns effectively, demonstrating a strong commitment to customer service. The Branch Operations and Sales Specialist will also be required to travel to various branch locations to provide coverage and additional training as necessary. This position is ideal for someone with a solid background in the HVAC industry, who can lead by example and foster a positive work environment. The ability to work well in a fast-paced retail setting is essential, as is a strong focus on safety and compliance with environmental health and safety (EH&S) rules and procedures.
Responsibilities
- Cover branch locations in the absence of Management
- Train managers and branch personnel in daily operations of branch responsibilities
- Train staff on Sales and ability to retain and solicit new customers
- Resolve issues and concerns of customers and branch personnel
- Willingness to travel to branch locations that are in need of coverage or additional training
- Work the counter in the role of a Sales Associate
- Work the warehouse in the role of a Warehouse Associate
- Able to lead by example and knowledge
- Other duties as assigned
Requirements
- At least 3-5 years HVAC industry knowledge/experience
- High School diploma required; College degree preferred
- Strong computer skills, particularly with Microsoft applications
- Proven leadership and coaching abilities
- Prior Forklift certification preferred
- Strong commitment to EH&S rules and procedures
