Branch Operations Associate Manager Coulter

$37,440 - $51,792/Yr

Wells Fargo - Amarillo, TX

Full-time - Mid Level

Amarillo, TX

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) to lead and supervise teller functions within the National Branch Network. This role focuses on delivering exceptional customer service, managing daily operations, and ensuring compliance with regulations. The Associate Manager will also coach and develop a diverse team, engage with customers, and contribute to improving service quality and operational efficiency.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships with them.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Leverage interpretation of applicable regulations, policy and procedure requirements.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice-to-haves

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening and resolving complex customer issues.
• Customer service, operations, or financial services management experience in a high volume environment.
• Ability to educate and connect customers to technology and mobile banking options.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Knowledge of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure and meet deadlines.
• Relevant military experience in personnel benefits management or human resources.
• Cash handling experience.

Benefits

• Competitive salary
• Robust benefits package
• Programs to support work-life balance and well-being