Branch Operations Associate Manager Friars Mission Center

$42,203 - $63,398/Yr

Wells Fargo - San Diego, CA

Full-time - Mid Level

San Diego, CA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise the operations of teller functions within the National Branch Network. This role focuses on delivering exceptional customer service, ensuring compliance, and managing daily operations while developing a diverse team to meet business objectives.

Responsibilities

• Lead and supervise risk and operations of teller functions.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice-to-haves

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while resolving complex customer issues.
• Customer service, operations, or financial services management experience in a high volume environment.
• Ability to educate and connect customers to technology and mobile banking options.
• Knowledge of laws and regulations pertaining to the banking industry.
• Cash handling experience.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement