Branch Operations Associate Manager - King Road branch

Wells Fargo - Roswell, GA

Full-time - Mid Level

Roswell, GA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager for the King Road branch in Roswell, Georgia. This role involves leading and supervising teller operations to ensure exceptional customer service and compliance. The Associate Manager will manage daily operations, coach a diverse team, and engage with customers to enhance their banking experience.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships with them.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Interpret applicable regulations, policy and procedure requirements, and audit procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice-to-haves

• Leadership skills to build, develop, and motivate a diverse work team.
• Strong customer service skills with the ability to resolve complex customer issues.
• Experience in customer service, operations, or financial services management in a high volume environment.
• Ability to educate customers on technology and mobile banking options.
• Integrity and professionalism in interactions with customers and employees.
• Knowledge of banking industry laws and regulations.
• Understanding of retail compliance controls and risk management.
• Ability to work under pressure and meet deadlines.
• Relevant military experience in personnel benefits management or human resources.
• Cash handling experience.

Benefits

• Diversity and inclusion initiatives
• Employee support programs
• Drug and alcohol-free workplace policies