Branch Operations Associate Manager Lake Forest

$42,203 - $63,398/Yr

Wells Fargo - Lake Forest, CA

Full-time - Mid Level

Lake Forest, CA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) to lead and supervise teller operations within the National Branch Network. This role focuses on delivering exceptional customer service, ensuring compliance, and managing daily operations while developing a diverse team to meet business objectives.

Responsibilities

• Lead and supervise risk and operations of teller functions to ensure exceptional customer service and colleague experience.
• Provide feedback and present ideas for improving customer service and related performance management processes.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships to provide excellent customer service.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line under regional banking management direction.
• Interpret applicable regulations, policy and procedure requirements, and audit and escalation procedures.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports to achieve their full potential.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

• 2+ years of experience assessing and meeting customer needs or helping with issue resolution.
• 1+ years of leadership experience.

Nice-to-haves

• Leadership skills to build, develop, and motivate a diverse work team.
• Strong customer service skills with the ability to resolve complex customer issues.
• Experience in customer service, operations, or financial services management in a high-volume environment.
• Ability to educate customers on technology and mobile banking options.
• Integrity and professionalism in interactions with customers and employees.
• Knowledge of banking industry laws and regulations.
• Understanding of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure and meet deadlines.
• Relevant military experience in personnel benefits management or human resources.
• Cash handling experience.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement