Wells Fargo - White Bear Lake, MN
posted 16 days ago
About the position
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, perform operational and customer support tasks, and manage the schedule and daily operations of the teller line. This position includes customer contact and job duties which may involve needs assessing and referring customers interested in a dwelling secured product to a SAFE team member. Individuals in this position must meet the Loan Originator requirements under Regulation Z.
Responsibilities
- Lead and supervise risk and the operations of teller functions
- Provide feedback and present ideas for improving customer service
- Perform operational and customer support tasks
- Provide excellent customer service and engage customers
- Manage the schedule and daily operations of the teller line
- Make decisions and resolve issues related to daily operations
- Leverage interpretation of applicable regulations and procedures
- Support customers and employees in resolving concerns
- Collaborate and consult with branch employees and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports
Requirements
- 2+ years of experience assessing and meeting the needs of customers
- 1+ years of Leadership experience
Nice-to-haves
- Leadership skills including the ability to build and motivate a diverse work team
- Ability to provide strong customer service and resolve complex issues
- Customer service, operations, or financial services management experience
- Ability to educate and connect customers to technology
- Ability to interact with integrity and professionalism
- Knowledge of laws and regulations pertaining to the banking industry
- Knowledge of retail compliance controls and risk management
- Ability to work effectively under pressure and meet deadlines
- Relevant military experience in personnel benefits management or human resources
- Cash handling experience
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
