Wells Fargo - Philadelphia, PA
posted about 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking as part of the Consumer and Small Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks, as well as supporting the Branch Manager in operational tasks and scheduling. You will also be tasked with resolving issues related to the daily operations of the teller line, under the direction of regional banking management. Providing excellent service to customers and individuals is paramount, and you will demonstrate care, build relationships, and complete requested transactions effectively. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential while meeting established business objectives. This position requires a strong commitment to customer service and the ability to interact with integrity and professionalism with both customers and employees. You will receive guidance from managers and exercise judgment within defined policies and procedures, ensuring compliance with all applicable risk programs and policies.