Wells Fargo - New Brunswick, NJ
posted 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as collaboration with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, resolve issues related to the daily operations of the teller line under the direction of regional banking management, and assist customers and employees in resolving or escalating concerns or complaints. You will be expected to provide excellent service to customers by demonstrating care, building relationships, and completing requested transactions. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential and meet established business objectives. This role is essential in maintaining a high level of customer satisfaction and operational efficiency within the branch. You will receive guidance from managers and exercise judgment within defined policies and procedures, ensuring compliance with all applicable risk programs and policies. The position may require working a schedule that includes most Saturdays, and it is important to note that this position is not eligible for Visa sponsorship.