Branch Operations Coordinator Bilingual Tiffany Plaza

Wells Fargo • Denver, CO

396d • $37,440 - $52,291

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for the National Branch Network within the Consumer, Small & Business Banking division. This role focuses on enhancing customer experience through efficient transaction processing, operational support, and issue resolution while adhering to established policies and procedures. The coordinator will also assist the Branch Manager in operational tasks and scheduling, ensuring a smooth daily operation of the teller line.

Requirements

• 2+ years of customer service and issue resolution experience or equivalent.
• Bilingual speaking and listening proficiency in Spanish/English.
• Ability to provide strong customer service while listening and comprehending customer issues.
• Ability to educate and connect customers to technology and mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment and adhere to policy guidelines.
• Knowledge of retail compliance controls, risk management, and loss prevention.

Nice To Haves

• Ability to motivate others to achieve full potential and meet established business objectives.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service to customers by demonstrating care and building relationships.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed