Branch Operations Coordinator Broadway St
Wells Fargo - Eagle, CO
posted 5 months ago
About the position
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks, as well as supporting the Branch Manager in operational tasks and scheduling. You will also be tasked with resolving issues related to the daily operations of the teller line, under the direction of regional banking management. Providing excellent service to customers and individuals is paramount, and you will demonstrate care, build relationships, and complete requested transactions effectively. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential while meeting established business objectives. This position requires a strong commitment to customer service, integrity, and professionalism, as well as the ability to exercise judgment and adhere to policy guidelines. You will receive guidance from managers and will be expected to escalate concerns or complaints as necessary.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions.
- Share digital solutions and make appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
- Support the Branch Manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Provide excellent service to customers and individuals by demonstrating care and building relationships.
- Identify information and services to meet customers' financial needs.
- Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Nice-to-haves
- Ability to provide strong customer service while listening and comprehending customer issues.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Cash handling experience.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Benefits
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
