Branch Operations Coordinator Cedar Falls

Wells Fargo - Cedar Falls, IA

Full-time - Entry Level

Cedar Falls, IA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for the National Branch Network within the Consumer, Small & Business Banking division. This role focuses on enhancing customer experience through efficient transaction processing, operational support, and issue resolution while adhering to established policies and procedures. The position also involves supporting the Branch Manager and motivating a diverse team to meet business objectives.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions.
• Share digital solutions and make appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service to customers by demonstrating care and building relationships.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
• Ability to provide strong customer service while listening and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Nice-to-haves

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Benefits

• Competitive salaries
• Generous benefits package