Branch Operations Coordinator - Celebrate

Wells Fargo - Fredericksburg, VA

Full-time

Fredericksburg, VA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking within the Consumer and Small Business Banking division. This role focuses on enhancing customer experience through efficient transaction processing, operational support, and issue resolution while adhering to established policies and procedures. The coordinator will also assist the Branch Manager in operational tasks and contribute to a diverse team environment.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 2+ years of customer service and issue resolution experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Benefits

• Competitive salaries
• Generous benefits package
• Support for employees' career aspirations
• Work-life balance
• Mental and physical health support