Wells Fargo - Chicago, IL
posted about 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as collaboration with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, resolve issues related to the daily operations of the teller line, and provide guidance to customers and employees in resolving or escalating concerns or complaints. Your ability to exercise judgment within defined policies and procedures will be essential in this role. You will also be expected to provide excellent service to customers by demonstrating care, building relationships, and completing requested transactions. Identifying information and services to meet customers' financial needs will be a key aspect of your responsibilities, as well as motivating a diverse team to achieve their full potential and meet established business objectives. This position is not only about operational efficiency but also about fostering a positive customer experience and ensuring compliance with retail controls, risk management, and loss prevention. You will be expected to work a schedule that may include most Saturdays, and your ability to prioritize tasks in a fast-paced environment will be critical to your success.