Wells Fargo - Chicago, IL

posted about 2 months ago

Full-time - Entry Level
Chicago, IL
10,001+ employees
Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as collaboration with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, resolve issues related to the daily operations of the teller line, and provide guidance to customers and employees in resolving or escalating concerns or complaints. Your ability to exercise judgment within defined policies and procedures will be essential in this role. You will also be expected to provide excellent service to customers by demonstrating care, building relationships, and completing requested transactions. Identifying information and services to meet customers' financial needs will be a key aspect of your responsibilities, as well as motivating a diverse team to achieve their full potential and meet established business objectives. This position is not only about operational efficiency but also about fostering a positive customer experience and ensuring compliance with retail controls, risk management, and loss prevention. You will be expected to work a schedule that may include most Saturdays, and your ability to prioritize tasks in a fast-paced environment will be critical to your success.

Responsibilities

  • Support customer experience by accurately processing and approving teller transactions.
  • Share digital solutions and make appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
  • Support the Branch Manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Provide excellent service to customers by demonstrating care and building relationships.
  • Identify information and services to meet customers' financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
  • Ability to provide strong customer service while listening and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash handling experience.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience including working in personnel benefits management or human resources.

Nice-to-haves

  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Benefits

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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