Wells Fargo - Sioux Falls, SD
posted 4 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. Your duties will include performing routine to moderately complex transactional, operational, and customer support tasks through a thorough knowledge of bank procedures and products, as well as collaboration with partners across the organization. You will support the Branch Manager in operational tasks and scheduling, resolve issues related to the daily operations of the teller line under the direction of regional banking management, and assist customers and employees in resolving or escalating concerns or complaints. Providing excellent service to customers is paramount, and you will demonstrate care, build relationships, and complete requested transactions. You will also identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential while meeting established business objectives. This role requires a proactive approach to customer service and operational excellence, ensuring that all interactions are handled with integrity and professionalism.