Wells Fargo - Elmhurst, IL
posted about 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as the ability to collaborate with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, while also resolving issues related to the daily operations of the teller line under the direction of regional banking management. Your role will involve providing excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions. You will also be tasked with identifying information and services to meet customers' financial needs, motivating a diverse team to achieve their full potential, and meeting established business objectives. This position is not only about managing transactions but also about fostering a positive environment for both customers and employees. You will receive guidance from managers and will be expected to exercise judgment within defined policies and procedures. The ideal candidate will have a strong customer service background, the ability to educate customers on technology, and a keen eye for identifying potential fraud or risky accounts. This role is essential in maintaining the operational integrity of the branch and ensuring a high level of customer satisfaction.