Branch Operations Coordinator - Greater Nashville - Nashville, TN

Wells Fargo - Franklin, TN

Full-time

Franklin, TN

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks, as well as supporting the Branch Manager in operational tasks and scheduling. You will also be tasked with resolving issues related to the daily operations of the teller line, under the direction of regional banking management. Providing excellent service to customers and individuals is paramount, and you will demonstrate care, build relationships, and complete requested transactions. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential and meet established business objectives. This position requires a strong commitment to customer service, as you will be expected to listen, elicit information, and comprehend customer issues effectively. You will also need to educate and connect customers to technology, sharing the value of mobile banking options. Your ability to interact with integrity and professionalism with both customers and employees will be essential, as will your capacity to identify potential fraud or risky accounts and take appropriate action to prevent loss. Overall, this role is integral to maintaining the operational efficiency of the branch while ensuring a high level of customer satisfaction and adherence to compliance and risk management protocols.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Requirements

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Benefits

• Competitive salaries
• Generous benefits package