Wells Fargo - Havre, MT
posted 3 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as collaboration with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, resolve issues related to the daily operations of the teller line under the direction of regional banking management, and assist customers and employees in resolving or escalating concerns or complaints. You will receive guidance from managers and will be expected to exercise judgment within defined policies and procedures. Providing excellent service to customers is paramount, and you will demonstrate care, build relationships, and complete requested transactions to meet their financial needs. Additionally, you will be responsible for motivating a diverse team to achieve their full potential and meet established business objectives. This role requires a proactive approach to identifying information and services that can help customers, as well as the ability to educate and connect them to technology, particularly mobile banking options. Your ability to interact with integrity and professionalism with both customers and employees will be essential in this position.