Wells Fargo - Kenmore, WA
posted 2 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. Your duties will include performing routine to moderately complex transactional, operational, and customer support tasks through a solid understanding of bank procedures and products, as well as collaborating with partners across the organization. You will support the Branch Manager in various operational tasks and scheduling, and you will be tasked with resolving issues related to the daily operations of the teller line under the direction of regional banking management. Additionally, you will assist customers and employees in resolving or escalating concerns or complaints, ensuring that excellent service is provided at all times. As a Branch Operations Coordinator, you will be expected to identify information and services that meet customers' financial needs, motivate a diverse team to achieve their full potential, and meet established business objectives. This role requires a strong commitment to customer service, integrity, and professionalism, as well as the ability to exercise judgment and adhere to policy guidelines. You will also need to be well-organized, independent, and able to prioritize tasks in a fast-paced environment.