Branch Operations Coordinator Marin County

$45,760 - $56,992/Yr

Wells Fargo - Point Reyes Station, CA

Full-time - Entry Level

Point Reyes Station, CA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator to support customer experience and operational activities within the National Branch Network. This role involves processing teller transactions, resolving operational issues, and providing excellent service to customers while adhering to established policies. The coordinator will also assist the Branch Manager with scheduling and operational tasks, ensuring a smooth workflow in the branch.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service to customers by demonstrating care and building relationships.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• Ability to provide strong customer service while listening and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent and able to prioritize in a fast-paced environment.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement