Wells Fargo - Zephyr Cove, NV
posted 3 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. Your role will involve performing routine to moderately complex transactional, operational, and customer support tasks through a solid understanding of bank procedures and products, as well as collaboration with partners across the organization. You will support the Branch Manager in operational tasks and scheduling, and resolve issues related to the daily operations of the teller line under the direction of regional banking management. Additionally, you will assist customers and employees in resolving or escalating concerns or complaints, providing excellent service by demonstrating care, building relationships, and completing requested transactions. You will also be tasked with identifying information and services to meet customers' financial needs, motivating a diverse team to achieve their full potential, and meeting established business objectives. This position requires a commitment to customer service and the ability to exercise judgment within defined policies and procedures, ensuring that all actions align with the bank's operational standards.