Wells Fargo - Salem, OR
posted 5 months ago
About the position
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and effectively. This position requires a strong understanding of bank procedures and products, as well as the ability to collaborate with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in various operational tasks and scheduling, resolve issues related to the daily operations of the teller line, and provide guidance to customers and employees in resolving or escalating concerns or complaints. Your role will involve exercising judgment within defined policies and procedures while providing excellent service to customers by demonstrating care, building relationships, and completing requested transactions. You will also be tasked with identifying information and services to meet customers' financial needs and motivating a diverse team to achieve their full potential and meet established business objectives. This position is integral to maintaining a high level of customer satisfaction and operational efficiency within the branch. You will be expected to work a schedule that may include most Saturdays, and you will be part of a team that values diversity, equity, and inclusion in the workplace. Wells Fargo is committed to supporting your career growth and well-being, ensuring that you thrive both personally and professionally.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions.
- Share digital solutions and make appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
- Support the Branch Manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Receive guidance from managers and exercise judgment within defined policies and procedures.
- Provide excellent service to customers by demonstrating care and building relationships.
- Identify information and services to meet customers' financial needs.
- Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Nice-to-haves
- Ability to provide strong customer service while listening and comprehending customer issues.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Cash handling experience.
- Well-organized, independent, and able to prioritize in a fast-paced environment.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Benefits
- Competitive salary
- Robust benefits package
- Programs to support work-life balance and well-being
- Opportunities for career growth and development
