Wells Fargo - Juneau, AK
posted 4 months ago
Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks, as well as supporting the Branch Manager in operational tasks and scheduling. You will also be tasked with resolving issues related to the daily operations of the teller line, under the direction of regional banking management. Providing excellent service to customers and individuals is paramount, and you will demonstrate care, build relationships, and complete requested transactions effectively. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential while meeting established business objectives. This role requires a strong commitment to customer service, integrity, and professionalism, as well as the ability to exercise judgment and adhere to policy guidelines. You will receive guidance from managers and will be expected to escalate concerns or complaints as necessary.