Branch Operations Coordinator

$41,600 - $57,595/Yr

Wells Fargo - Juneau, AK

posted about 2 months ago

Part-time - Entry Level
Juneau, AK
Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all tasks are performed efficiently and in accordance with bank procedures and products. Your day-to-day responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks. You will support the Branch Manager in operational tasks and scheduling, resolve issues related to the daily operations of the teller line, and assist customers and employees in resolving or escalating concerns or complaints. You will receive guidance from managers and will be expected to exercise judgment within defined policies and procedures. Providing excellent service to customers is paramount, and you will demonstrate care, build relationships, and complete requested transactions effectively. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential while meeting established business objectives. This position requires a commitment to customer service and the ability to work a schedule that may include most Saturdays. Wells Fargo is committed to creating a diverse and inclusive workplace, and we welcome applications from all qualified candidates. We believe that a meaningful career is much more than just a job; it’s about finding all the elements that help you thrive, in one place. Our employees are supported in life, not just work, and we are recognized for our efforts in promoting a positive work environment.

Responsibilities

  • Support customer experience by accurately processing and approving teller transactions.
  • Share digital solutions and make appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
  • Support the Branch Manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Provide excellent service to customers by demonstrating care and building relationships.
  • Identify information and services to meet customers' financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

  • Ability to provide strong customer service while listening and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash handling experience.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Benefits

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement
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