Branch Operations Coordinator

$93,683 - $151,674/Yr

Wells Fargo - Juneau, AK

posted about 2 months ago

Full-time - Entry Level
Juneau, AK
5,001-10,000 employees
Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies, ensuring that all transactions are handled efficiently and in compliance with bank procedures. Your day-to-day responsibilities will include performing routine to moderately complex transactional, operational, and customer support tasks. This will require a solid understanding of bank procedures and products, as well as collaboration with partners across the organization. You will also support the Branch Manager in various operational tasks and scheduling, helping to ensure that the branch runs smoothly and effectively. As a Branch Operations Coordinator, you will resolve issues related to the daily operations of the teller line, working under the direction of regional banking management. You will be expected to provide excellent service to customers and employees, demonstrating care and building relationships while completing requested transactions. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential and meet established business objectives.

Responsibilities

  • Support customer experience by accurately processing and approving teller transactions.
  • Share digital solutions and make appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
  • Support the Branch Manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Provide excellent service to customers by demonstrating care and building relationships.
  • Identify information and services to meet customers' financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

  • Experience in customer service or banking operations.
  • Knowledge of bank procedures and products.
  • Ability to work collaboratively with a diverse team.
  • Strong problem-solving skills and ability to resolve issues effectively.
  • Excellent communication and interpersonal skills.

Nice-to-haves

  • Experience in a managerial or supervisory role.
  • Familiarity with digital banking solutions.
  • Ability to train and mentor team members.

Benefits

  • Competitive salary
  • Robust benefits package
  • Programs to support work-life balance and well-being
  • Opportunities for community involvement
  • Recognition for authenticity and personal growth
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