JPMorgan Chase - Lubbock, TX
posted about 2 months ago
Full-time - Entry Level
Lubbock, TX
Credit Intermediation and Related Activities
About the position
The Branch Operations Lead Trainee position at JPMorgan Chase Bank in Lubbock, TX, focuses on providing exceptional customer service and supporting branch operations. This role involves collaborating with the Branch Manager and staff to ensure efficient financial transactions while adhering to banking policies and regulations. The position emphasizes building relationships with customers and enhancing their banking experience through education and tailored advice.
Responsibilities
- Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
- Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Introduces customers to the branch team who will build relationships and assist with specialized financial needs
- Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Requirements
- High school degree, GED, or foreign equivalent
- Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
- Availability to work Branch hours including weekends and some evenings
