Branch Operations Manager, Elizabeth, NJ

Santander Bank • Elizabeth, NJ

384d

About The Position

The Branch Operations Manager is responsible for overseeing the daily operations of the branch, ensuring compliance with policies and regulations, and providing high-quality customer service. This role involves resolving customer issues, generating new business, and promoting banking products to clients. The manager also plays a key role in maintaining the operational soundness of the branch and may participate in community affairs to enhance the company's visibility.

Requirements

• H.S. Diploma is required.
• Demonstrated successful experience as a Teller; endorsement of performance from District Executive and Regional President for internal candidates (12+ months required).
• Demonstrated successful experience in branch banking or a related operations/support function for external candidates (3+ years required).
• Broad knowledge of company policies, procedures, services, and products.
• Extensive knowledge of branch operations and regulatory requirements.
• Excellent organizational, communication, and interpersonal skills.
• Excellent cash-handling skills and ability to maintain and balance a cash drawer.
• Good analytical and problem-solving skills.
• Self-motivated with a desire to motivate and coach others.
• Strong organizational, time management, and prioritization skills.
• Proven ability to demonstrate exceptional customer service.
• Ability to interact with various customers and handle difficult conversations effectively.
• Computer literate with proficiency in Microsoft Word and Excel.

Responsibilities

• Adhere to compliance and operational risk controls according to company and regulatory standards.
• Function as the Vault and/or ATM Custodian, including balancing duties.
• Complete branch currency ordering and maintain negotiable inventory and audit logs.
• Perform sporadic teller cash counts.
• Act as the second in command to the branch manager, ensuring execution of fundamental behaviors and routines.
• Assist the branch manager with staff scheduling.
• Provide a variety of transactions for customers, including cashing checks and processing withdrawals, while seeking sales opportunities.
• Research and resolve account problems in partnership with the Branch Manager.
• Observe teller transactions and use coaching tools to improve customer experience.
• Effectively communicate with customers to ensure a great customer experience and execute required behaviors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED