Branch Operations Manager III

$94,800 - $132,700/Yr

Mobile Mini - Severn, MD

Full-time - Mid Level

Severn, MD

1,001-5,000 employees

Real Estate

About the position

The Branch Operations Manager III at WillScot is responsible for overseeing the branch's operational success, ensuring safety, cost control, workforce management, and efficient inventory handling. This role emphasizes value-driven execution in compliance with company policies and regulations, aiming for high customer satisfaction and service standards.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers, Drivers, and Branch Coordinator.
• Manage tasks and daily assignments for temporary workers and contractors as appropriate.
• Communicate clearly and timely with all branch employees.
• Utilize internal systems for safe, timely, cost-effective, and high-quality delivery of revenue activities.
• Oversee cost management through maintenance, inventory, and servicing of the fleet.
• Utilize planning tools and budgets to actively manage costs and operations.
• Ensure compliance with work order, off rent/damage bill, inventory, and purchasing processes.
• Collaborate with HR and leadership to manage and develop the branch workforce, including recruiting and training strategies.
• Manage logistics aspects including safety, resources, DOT, and route efficiency.
• Conduct timely inspections of off-rents and manage fleet physical inventory counts.
• Issue and track vendor purchase orders and manage materials distribution to work teams.
• Drive first-time quality and reduce service calls through root cause analysis and corrective actions.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing direct reports in a Service Shop/Manufacturing/Building Construction Environment or 2 years with WillScot.
• Experience managing a unit or departmental budget or 2 years with WillScot.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience in problem-solving and building sustainable relationships with vendors.
• Ability to manage multiple changing priorities.

Nice-to-haves

• Bachelor's degree.
• Experience working with customers.
• Familiarity with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, and dispatching.

Benefits

• Life insurance
• Paid time off
• Tuition reimbursement
• 401(k) with match