Branch Operations Manager III

Mobile Mini - Schertz, TX

Full-time - Mid Level

Schertz, TX

1,001-5,000 employees

Real Estate

About the position

The Branch Operations Manager III at WillScot is responsible for overseeing the success of branch operations, ensuring safety, cost control, workforce management, and efficient inventory management. This role emphasizes compliance with company policies and regulations while maintaining high service standards and customer satisfaction.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers, Drivers, and Branch Coordinator.
• Manage tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Utilize internal systems for safe, timely, cost-effective, and high-quality delivery of revenue activities.
• Oversee cost management through maintenance, inventory, and servicing of the fleet.
• Ensure timely and accurate work order, off rent/damage bill, inventory, and purchasing compliance.
• Collaborate with HR and leadership to manage and develop the branch workforce, including recruiting and training strategies.
• Conduct fleet physical inventory counts and ensure accurate work orders for idle fleet.
• Order, receive, and distribute materials/VAPS to support unit completion requirements.
• Drive first-time quality and reduce service calls through root cause analysis and corrective actions.
• Utilize Net Promoter Score (NPS) feedback to identify process improvement opportunities.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment, or 2 years of experience with WillScot.
• Experience managing a unit or departmental budget, or 2 years of experience with WillScot.
• Proficiency in MS Office/Excel/Word/Outlook.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience in problem-solving and building sustainable relationships with vendors.

Nice-to-haves

• Bachelor's degree
• Experience working with customers
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, and dispatching.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Paid time off and company holidays
• Tuition reimbursement
• 401(k) with match
• Variable pay opportunities including commission or bonus, performance rewards, or incentive programs.