Wells Fargo - Leland, NC

posted 6 days ago

Full-time - Mid Level
Leland, NC
Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for the National Branch Network within the Consumer, Small & Business Banking division. This role focuses on leading and supervising teller operations to ensure exceptional customer service and compliance, while also managing a diverse team to achieve business objectives.

Responsibilities

  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
  • Provide feedback and present ideas for improving customer service and colleague experience.
  • Perform operational and customer support tasks.
  • Engage customers in conversations and build relationships with them.
  • Manage the schedule and daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Collaborate and consult with branch employees, colleagues, and mid-level managers.
  • Coach, motivate, and develop a diverse team of direct reports.
  • Manage allocation of people and financial resources for branch operations.
  • Mentor and guide talent development of direct reports.

Requirements

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
  • 1+ years of Leadership experience.

Nice-to-haves

  • Leadership skills including the ability to build, develop, and motivate a diverse work team.
  • Ability to provide strong customer service while listening and resolving complex customer issues.
  • Customer service, operations, or financial services management experience in a high volume environment.
  • Ability to educate and connect customers to technology and mobile banking options.
  • Knowledge of laws and regulations pertaining to the banking industry.
  • Knowledge of retail compliance controls, risk management, and loss prevention.
  • Ability to work effectively under pressure and meet deadlines.
  • Relevant military experience in personnel benefits management or human resources.
  • Cash handling experience.

Benefits

  • Competitive salary
  • Robust benefits package
  • Programs to support work-life balance and well-being
  • Opportunities for community investment and personal growth
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