Branch Operations Manager Waterford-Leland

Wells Fargo - Leland, NC

Full-time - Mid Level

Leland, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for the National Branch Network within the Consumer, Small & Business Banking division. This role focuses on leading and supervising teller operations to ensure exceptional customer service and compliance, while also managing a diverse team to achieve business objectives.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships with them.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice-to-haves

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening and resolving complex customer issues.
• Customer service, operations, or financial services management experience in a high volume environment.
• Ability to educate and connect customers to technology and mobile banking options.
• Knowledge of laws and regulations pertaining to the banking industry.
• Knowledge of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure and meet deadlines.
• Relevant military experience in personnel benefits management or human resources.
• Cash handling experience.

Benefits

• Competitive salary
• Robust benefits package
• Programs to support work-life balance and well-being
• Opportunities for community investment and personal growth