Branch Operations Manager

$80,000 - $100,000/Yr

Toyota Motors - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Transportation Equipment Manufacturing

About the position

The Branch Operations Manager at Southern States Material Handling is responsible for overseeing all branch functions and personnel, ensuring high-quality service operations while maximizing customer satisfaction and maintaining profit margins. This role involves managing day-to-day performance, supervising managers, and leading a team to achieve operational goals in a service-related industry.

Responsibilities

• Manage all branch operations including service, parts, and sales.
• Supervise and schedule work for a team of individuals with differing skill levels.
• Resolve conflicts, coach, and develop team members to promote teamwork and performance management.
• Communicate effectively with staff and customers, maintaining positive relationships.
• Analyze and prioritize information to draw accurate conclusions and manage complexities.
• Coordinate activities among groups with differing agendas across multi-functional areas.
• Design, implement, and refine systems to optimize performance and manage complex processes.
• Anticipate human resources needs and manage staffing to meet operational requirements.
• Monitor department goals and ensure high-quality service and customer satisfaction.
• Oversee verification of staff timecards and service job sheets.
• Prepare complex statistical and written summary reports for management.
• Maintain and increase branch profit margins and assist customers with informed equipment decisions.

Requirements

• 5-7 years of related work experience in a service-related industry preferred.
• 5-7 years of experience in material handling is a plus.
• 5 years of management experience preferred.
• Supervisory experience with 2-6 direct reports preferred.
• Proficient with MS Office Professional and Windows.
• Strong time management, organizational, and leadership skills.
• Excellent verbal and written communication skills.
• Understanding of applicable government regulations such as OSHA preferred.
• High School diploma or GED required; BA/BS in business is a plus.

Nice-to-haves

• Experience in the material handling industry.
• Knowledge of government regulations and regulatory bodies.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Flexible spending account
• Tuition reimbursement
• Vision insurance