Branch Operations Manager

Viking Electric - Green Bay, WI

Full-time - Mid Level

Green Bay, WI

Specialty Trade Contractors

About the position

The Operations Manager at Viking Electric is responsible for overseeing the daily operational and administrative activities of the local regional distribution center. This role involves managing receiving, shipping, and inventory management while ensuring excellent customer service and support for sales activities. The position requires a focus on building a strong operations team and effectively solving problems in a dynamic sales environment.

Responsibilities

• Hire, train, supervise, develop, and provide support to counter, warehouse, driver, and administrative associates.
• Work closely with sales managers, account managers, and account reps to provide consistent, responsive, and innovative service to customers.
• Meet with customers regarding specific orders or projects to accommodate unusual or complex requirements.
• Maintain building/grounds and company trucks; order warehouse supplies and maintain overall building security.
• Monitor and manage location's inventory control, including on-hand balance adjustments, stock location maintenance, returns, and yearly physical inventory.
• Collaborate with marketing on merchandising, product promotions, counter days, and other activities directed at local customers.
• Comply with, support, and reinforce Viking policies and procedures and conform to external safety standards from DOT, OSHA, and other regulatory bodies.
• Coordinate operational activities with other distribution centers to ensure timely flow of deliveries, transfers, and other services.
• Secure bids and review capital expenditures for building improvements.
• Lead efforts for remodels and other construction projects by coordinating construction planning and project management.

Requirements

• Five years experience within operations, logistics, warehouse or distribution environment, plus previous management experience preferred.
• Demonstrated managerial & leadership skills with the ability to motivate team and manage conflict.
• Strong communication and customer service skills.
• Experience/knowledge of warehouse technology and equipment such as forklift and RF/WMS.
• Experience with DOT rules and regulations involving CDL delivery driving preferred.
• Knowledge of Viking Electric's systems, processes, products, and market knowledge preferred.