Branch Operations Manager

$94,800 - $94,800/Yr

Mobile Mini - Severn, MD

Full-time - Mid Level

Severn, MD

1,001-5,000 employees

Real Estate

About the position

The Branch Operations Manager (BOM) at WillScot is responsible for overseeing the success of branch operations, ensuring safety, controlling costs, managing the workforce, and efficiently handling inventory. The role emphasizes value-driven execution in compliance with company policies and relevant laws, maintaining high service standards, and achieving customer satisfaction.

Responsibilities

• Provide direct and indirect managerial oversight to branch operational employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers, Drivers, and Branch Coordinator.
• Manage tasks, daily assignments, and duties for temporary workers and contractors as appropriate.
• Communicate clearly and timely with all branch employees.
• Utilize internal systems for safe, timely, cost-effective, and high-quality delivery of revenue activities.
• Oversee cost management through maintenance, inventory, and servicing of the fleet.
• Utilize planning tools and budgets to actively manage costs and operations of the branch.
• Ensure compliance with work order, off rent/damage billing, inventory, and purchasing processes.
• Collaborate with HR and leadership to manage and develop the branch workforce, including recruiting and training strategies.
• Manage logistics aspects including safety, resources, DOT, and route efficiency.
• Conduct fleet physical inventory counts and ensure timely off-rents and inspections of returned units.
• Drive first-time quality and resolve service call issues through root cause analysis.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 5 years experience managing direct reports in a Service Shop/Manufacturing/Building Construction Environment or 2 years with WillScot.
• Experience managing a unit or departmental budget or 2 years with WillScot.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience in creative problem-solving.
• Ability to build sustainable relationships with vendors through proactive communication.
• Ability to manage multiple changing priorities effectively.

Nice-to-haves

• Bachelor's degree.
• Experience working with customers.
• Experience with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, and dispatching.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Paid time off and company holidays.
• Tuition reimbursement.
• 401(k) with match.
• Variable pay opportunities including commission or bonus.