Branch Operations Manager

Fraza / Vitan Equipment - South Plainfield, NJ

Full-time - Manager

South Plainfield, NJ

251-500 employees

About the position

The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations within the branch, ensuring high-quality service support to both internal and external customers. This role focuses on safety, employee engagement, customer satisfaction, performance, profitability, and sound asset management, acting as the face of the branch in collaboration with the corporate office.

Responsibilities

• Oversee operations to ensure efficiency, quality, customer satisfaction, and cost-effective management of resources.
• Establish and implement safety programs in line with company values and programs.
• Responsible for day-to-day management of the business to achieve budgeted operating profit and working capital targets.
• Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
• Management of both internal and external property and systems installations and repairs including systems and landscaping.
• Provide support and direction to the sales and sales support team.
• Collaborate with leadership to implement new or improve existing processes.
• Suggest/recommend tools, equipment, and procedures to increase revenues and efficiencies.
• Measure and analyze employee performance and operational metrics.
• Provide mentoring and guidance to employees.
• Establish a work environment conducive to maintaining good employee morale.

Requirements

• Minimum 5 years' experience in materials handling operations.
• Minimum 3 years' leadership experience.
• Capable of financial acumen desired.
• Proven experience with customer-driven roles.
• Excellent interpersonal and verbal communication skills.
• Highly motivated with exceptional organizational skills.
• Must be a team-oriented professional who can handle multiple projects in a fast-paced environment.
• Demonstrated ability to lead, train, mentor, and implement best practices among reports.
• Proficient in MS Office Suite required.