Branch Operations Support (Human Services Specialist 1) Bilingual English/Spanish Encouraged

$38,616 - $52,056/Yr

Department Of Human Services - Hillsboro, OR

Full-time - Entry Level

Hillsboro, OR

10,001+ employees

Executive, Legislative, and Other General Government Support

About the position

The Branch Operations Support (Human Services Specialist 1) position at the Oregon Department of Human Services focuses on providing essential support to Oregonians in need of various social services. This role involves assisting individuals with applications for programs such as medical services, TANF, SNAP, and childcare assistance, while ensuring a compassionate and professional approach to customer service. The position emphasizes teamwork, communication, and a commitment to equity and diversity within the community.

Responsibilities

• Assist Oregonians applying for various programs in-person, by phone, and online.
• Provide information on case status and community resources.
• Explain agency notices and benefit issuance information to applicants.
• Write clear and concise case notes summarizing information from applicants and collateral sources.
• Collaborate with team members to rotate tasks and support office needs.

Requirements

• Two years of experience in interviewing or substantial people contact involving high volume paperwork.
• Ability to provide customer service in a professional environment to diverse customers.
• Demonstrated ability to complete tasks and projects with high-quality results.
• Experience communicating policies and procedures to a diverse audience in a fast-paced environment.
• Strong computer skills, including proficiency in Microsoft programs.

Nice-to-haves

• Bilingual in English and Spanish or any other language is preferred.
• Experience working in a trauma-informed environment.

Benefits

• Cost of Living Adjustments
• Annual salary increases until reaching the top of the salary range
• Eligibility for the Public Service Loan Forgiveness Program
• Participation in Employee Resource Group communities promoting shared learning
• Comprehensive benefits package