WorldPac - Seattle, WA
posted 2 months ago
The Branch Operations Lead plays a crucial role in assisting Branch Operations Management with the daily operations of the warehouse. This position is primarily focused on supervising warehouse and delivery associates, ensuring that all activities align with the company's policies and procedures. The Branch Operations Lead dedicates approximately seventy percent of their time to directly supervising a team of five or more associates, fostering a collaborative environment that promotes training and development. This role is essential in maintaining a high level of operational efficiency and safety within the branch. In addition to supervising associates, the Branch Operations Lead is responsible for coordinating with the Assistant Manager and/or Manager to ensure that all warehouse activities are executed smoothly. This includes maintaining the daily workflow for delivery orders, assisting associates during peak business hours, and ensuring that replenishment orders and returned merchandise are processed according to company standards. The Lead also plays a vital role in planning personnel safety and training activities, ensuring that safety procedures are adhered to and making recommendations for improvements. The position requires a proactive approach to problem-solving and a commitment to maintaining a customer service-oriented philosophy. The Branch Operations Lead must ensure compliance with all branch procedures, serve as a role model for teammates, and report any violations or safety concerns to management. This role also involves maintaining the physical condition of the warehouse and equipment, ensuring that necessary repairs are communicated and executed in a timely manner. The Lead will utilize a company vehicle to deliver products and equipment to customers, emphasizing safety and courtesy in all interactions.