Branch Relationship Banker (Personal Banker) - East Flagstaff (AZ)

Zions Bank - Flagstaff, AZ

Full-time - Entry Level

Flagstaff, AZ

Management of Companies and Enterprises

About the position

The Branch Relationship Banker at National Bank of Arizona is responsible for providing full-service banking to new and existing customers, focusing on sales and service. This role emphasizes building strong customer relationships and assisting clients in achieving their financial goals through personalized service and appropriate referrals to bank products and services.

Responsibilities

• Perform full-service banking services to new and existing customers within the branch.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
• Make appropriate referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• Perform cash transactions, open or update accounts, and originate and close consumer or small business loans.
• Resolve customer service issues.
• Establish, expand, and maintain strong customer relationships by providing personalized service.
• Process cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Requirements

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages preferred.

Nice-to-haves

• Bilingual proficiency in English and Spanish languages.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.