Branch Relationship Banker (Personal Banker) - Pinetop (AZ)

Zions Bank - Pinetop-Lakeside, AZ

Full-time - Entry Level

Pinetop-Lakeside, AZ

Management of Companies and Enterprises

About the position

The Branch Relationship Banker at National Bank of Arizona is responsible for providing full-service banking to new and existing customers, focusing on sales and service. This role emphasizes building strong customer relationships and assisting clients in achieving their financial goals within a community-oriented environment.

Responsibilities

• Perform full-service banking services to new and existing customers within the branch, focusing on sales and service.
• Resolve client concerns through direct personal action or by referring clients to alternative bank department resources.
• Make appropriate referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• Perform cash transactions, open or update accounts, and originate and close consumer or small business loans.
• Resolve customer service issues.
• Establish, expand, and maintain strong customer relationships by providing personalized service focused on specific needs.
• Process cash transactions and other customer service duties within the branch.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts, or loan processing.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services, and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal, and communication skills, both verbal and written.
• Effective selling, cross-selling, and referral skills.
• Solid mathematical, problem-solving, and negotiation skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish is preferred.

Nice-to-haves

• Bilingual proficiency in English and Spanish languages.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.