Branch Service Supervisor or Senior - Hamilton Mill

Synovus - Dacula, GA

Part-time,Full-time - Mid Level

Dacula, GA

Credit Intermediation and Related Activities

About the position

The Branch Service Supervisor or Senior is responsible for supervising and coordinating the daily activities of the Teller line at one or more bank branches. This role involves managing Teller schedules, ensuring compliance with bank policies, and leading efforts in cross-selling and referrals to meet branch goals. The position requires close collaboration with branch management and serves as a resource for Tellers, providing guidance and support in customer service and operational tasks.

Responsibilities

• Supervises and coordinates the day-to-day activities of the Teller line for one or more bank branches.
• Prepares, publishes, and coordinates staffing and scheduling to ensure proper Teller and branch coverage.
• Serves as a resource for Tellers, providing guidance and assisting with complex transactions.
• Assists Tellers in greeting customers and providing outstanding personalized service.
• Executes customer transactions with high accuracy and efficiency.
• Handles customer inquiries and resolves issues professionally.
• Promotes bank products and services, driving referral performance on the Teller line.
• Participates in daily kick-off and huddle activities, weekly sales meetings, and training activities.
• Maintains established levels of cash in the vault and manages cash transactions.
• Serves as the Teller Insight Branch Administrator, updating user profiles and assigning authority.
• Oversees the quarterly Branch Management Operations checklist and addresses areas needing improvement.
• Ensures compliance with branch security policies and assists with opening and closing procedures.
• Monitors customer satisfaction surveys and addresses service concerns with branch leadership.
• Models Synovus' culture and values in interactions with team members and customers.
• Manages coaching, development, and performance of team members.
• Communicates operational policy changes to team members and ensures compliance with regulations.

Requirements

• High school diploma or equivalent.
• Two years of Teller experience; OR one year of Teller experience and successful completion of the BSS Development program; OR one year of experience as a Teller Supervisor or Branch Manager with Teller duties; OR two years of supervisory experience that includes one year of Teller experience; OR a Bachelor's degree and one year of Teller experience.
• Knowledge of bank branch operational functions, systems, policies, and procedures.
• Understanding of bank compliance rules and regulations.
• Strong interpersonal and customer service skills.
• Strong listening skills and positive communication abilities.
• Account reconciliation skills and attention to detail.
• Proficiency in Microsoft Office software products.