Macy's - Orland Park, IL

posted 22 days ago

Full-time - Entry Level
Orland Park, IL
General Merchandise Retailers

About the position

As a Brand Ambassador for Designer Handbags at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing your knowledge of vendor products. Your primary focus will be on providing exceptional customer experiences, cultivating a repeat clientele, and executing strategic merchandising initiatives. This position requires a blend of sales expertise, customer service skills, and the ability to communicate effectively with both customers and the vendor community.

Responsibilities

  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Greet customers, make product recommendations, and upsell.
  • Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
  • Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
  • Create and implement best practices to drive sales, turn, and gross margin above company average.
  • Build brand-specific clientele to support local marketing.
  • Execute vendor and non-vendor events to increase sales.
  • Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
  • Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.

Requirements

  • Minimum 1 year previous selling or retail experience required.
  • Demonstrate ability to build relationships and convert customers into clients.
  • Energetic and positive attitude.
  • Possess vision and creativity.
  • Self-starter, able to work independently and as part of a team; must have excellent time management skills.
  • Ability to effectively communicate and present information to customers, peers, and all levels of management.
  • Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
  • Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Resources for continuous learning, career growth, and leadership development
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
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