Brand Ambassador - Designer Handbags, Orland Square - Full Time

$31,200 - $40,560/Yr

Macy's - Orland Park, IL

Full-time - Entry Level

Orland Park, IL

General Merchandise Retailers

About the position

As a Brand Ambassador for Designer Handbags at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing your knowledge of vendor products. Your primary focus will be on providing exceptional customer experiences, cultivating a repeat clientele, and executing strategic merchandising initiatives. This position requires a blend of sales expertise, customer service skills, and the ability to communicate effectively with both customers and the vendor community.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.

Requirements

• Minimum 1 year previous selling or retail experience required.
• Demonstrate ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Possess vision and creativity.
• Self-starter, able to work independently and as part of a team; must have excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Performance incentives and annual merit review
• Merchandise discounts
• Resources for continuous learning, career growth, and leadership development
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities