BRAND AMBASSADOR- FULL TIME

Ralph Lauren Retail - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Full-Time Brand Ambassador at Ralph Lauren, you will embody a customer-first mindset, dedicated to providing a personalized and inspiring shopping experience that exceeds customer expectations. This role is pivotal in driving sales and profit performance, utilizing key tools and resources to enhance selling capabilities. You will support the store in executing company initiatives and participate in team training to achieve business results. Creativity is essential, as you will be expected to think of innovative ways to engage clients and expand the customer base. In this position, you will represent the customer experience expectations in-store, ensuring that every interaction aligns with Ralph Lauren's brand standards. You will engage in store client initiatives and community outreach, acting as a champion of the company's core values. Embracing the "More ways to shop" philosophy, you will leverage new technology to enhance customer connectivity and broaden accessibility to product discovery through various digital tools. Your responsibilities will also include maintaining exceptional productivity standards through effective store execution, upholding all company policies and procedures, and providing necessary feedback to management regarding category opportunities or needs. You will ensure that the sales floor and all store standards are consistently met, contributing to a collaborative environment that places the customer at its core. This role serves as an entry point for future leadership opportunities within Ralph Lauren, allowing you to begin writing your next great chapter in your career.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in the execution of company initiatives.
• Participate in team training to execute business results.
• Think creatively to engage clients and reach out to a wider client base.
• Represent customer experience expectations in-store.
• Deliver a consistent experience aligned with Ralph Lauren brand expectations.
• Engage in store client initiatives and community outreach.
• Champion Ralph Lauren's core values.
• Embrace 'More ways to shop' and new technology.
• Support a collaborative environment with the customer at its core.
• Engage in networking and sourcing talent.
• Provide ongoing feedback to management on successes and opportunities.
• Strengthen customer connectivity with alternative paths to purchase.
• Broaden customer accessibility to product discovery through digital tools.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide necessary feedback to management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills.