Brand Ambassador - Gurnee

Brobston Group - Gurnee, IL

Full-time - Entry Level

Gurnee, IL

About the position

The Brand Ambassador role at Brobston Group is a full-time position focused on delivering exceptional customer experiences in a retail environment. This position serves as an entry point for future leadership roles within Ralph Lauren, emphasizing a customer-first mindset and a commitment to inclusivity and teamwork. Brand Ambassadors are responsible for driving sales performance, supporting store initiatives, and engaging with clients to enhance their shopping experience.

Responsibilities

• Understands and delivers sales and profit performance, utilizing key tools and resources to drive selling.
• Supports the store in the execution of company initiatives.
• Participates in team training to achieve business results.
• Thinks creatively to engage clients and expand the customer base.
• Represents customer experience expectations in-store.
• Delivers a consistent experience aligned with RL Brand expectations by supporting the company and store vision.
• Engages in store client initiatives and community outreach.
• Champions RL core values.
• Embraces RL 'More ways to shop' and new technology.
• Supports a collaborative environment with the customer at its core.
• Engages in networking and sourcing talent.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase.
• Broadens customer accessibility to product discovery through digital means.
• Maintains exceptional productivity standards through store execution.
• Upholds all company policies and procedures.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills.