Brand Ambassador - Hugo Boss Orange, Dadeland - Full Time

Macy's - Miami, FL

Part-time - Entry Level

Miami, FL

General Merchandise Retailers

About the position

As a Brand Ambassador for Hugo Boss Orange at Macy's, you will play a crucial role in enhancing the customer experience and driving sales through your expertise in vendor products. This full-time position is designed for individuals who are passionate about retail and customer service. You will be responsible for connecting with customers, sharing your knowledge of the vendor's products, and suggesting additional items to enhance their shopping experience. Your ability to cultivate a repeat clientele will be essential, as you will serve as the expert for the brand and area you represent. In this role, you will regularly communicate specific customer needs and shopping patterns to the vendor community, ensuring that their expectations are met. You will execute top-side Central strategies and maintain consistent email contact with the vendor community to keep them informed of sales and customer feedback. Additionally, you will drive sales through the execution of strategic merchandising initiatives, ensuring that the sales floor is well-stocked and properly signed for sales and markdowns. Your responsibilities will also include planning, organizing, and leading customer-facing vendor-sponsored events in partnership with the vendor community, ensuring that sales and participation goals are met. This position requires a proactive approach to customer service, as you will be expected to provide an exceptional customer experience by making the customer your top priority. Regular attendance and punctuality are essential, and you will be expected to perform other duties as assigned to support the overall success of the store.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer-facing vendor-sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.