Brand Ambassador - Intimates, Springfield - Full Time

$31,200 - $40,560/Yr

Macy's - Springfield, VA

Full-time - Entry Level

Springfield, VA

General Merchandise Retailers

About the position

As a Brand Ambassador at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing your knowledge of vendor products. Your primary focus will be on cultivating a repeat clientele and serving as the expert for the brand you represent. You will also communicate customer needs to your leadership team and execute merchandising initiatives to enhance sales performance.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.

Requirements

• Minimum 1 year previous selling or retail experience required.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Energetic and positive attitude with a self-starter mentality.
• Excellent time management skills.

Nice-to-haves

• Experience with point of sale systems and company devices.
• Ability to build relationships and convert customers into clients.
• Vision and creativity in merchandising and customer engagement.

Benefits

• Store discount
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching