Brand Ambassador - Michael Kors, Somerset Collection - Full Time

Macy's - Troy, MI

Part-time - Entry Level

Troy, MI

General Merchandise Retailers

About the position

The Brand Ambassador at Macy's is a vital role focused on driving sales through exceptional customer service and product knowledge. This position involves building relationships with customers, executing merchandising strategies, and collaborating with vendors to enhance the shopping experience. The Brand Ambassador is responsible for maintaining a well-organized sales floor and ensuring that customer needs are met effectively.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and STM My Stylist (where applicable) and their Customer Experience Manager.
• Place new receipts on the sales floor and ensure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Proficient in POS, including Search and Send, and My Client.
• Regular, dependable attendance and punctuality.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
• Self-starter, able to work independently and as part of a team, and must have excellent time management skills.
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Must be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into clients.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.