Proliferation Marketing - Lexington, KY
posted 3 months ago
Join Our Team and Make a Difference in Customer Satisfaction! We are seeking dedicated and customer-oriented Sales Representatives to act as a vital link between our company and our valued customers. If you are enthusiastic about providing accurate information, resolving issues, and ensuring the efficiency of scheduled installations, we want you on our team. The ideal candidate is not just a problem solver; they are empathetic, patient, and excellent communicators. As a Brand Ambassador / Team Lead in Proliferation Marketing, your primary role will be to identify and assess customer needs to ensure satisfaction. You will cultivate sustainable relationships with customer accounts through open and interactive communication. Your responsibilities will include providing accurate, valid, and complete information using the appropriate methods and tools, as well as meeting personal and team sales targets for exceptional service. You will also address customer complaints, offering timely solutions and alternatives within specified time limits, and follow up to ensure resolution before installations are complete. Additionally, you will maintain records of customer interactions, process accounts, and file documents while following communication procedures, guidelines, and policies. Going the extra mile to engage customers proactively will be a key part of your role.