Brand Ambassador

$38,400 - $74,400/Yr

Proliferation Marketing - Lexington, KY

Full-time - Entry Level

Lexington, KY

About the position

The Brand Ambassador role at Proliferation Marketing is focused on enhancing customer satisfaction by acting as a crucial link between the company and its customers. The position requires a dedicated individual who is enthusiastic about providing accurate information, resolving issues, and ensuring the efficiency of scheduled installations. The ideal candidate should possess strong communication skills and a customer-oriented mindset, contributing to a positive company culture.

Responsibilities

• Identify and assess customer needs to ensure satisfaction.
• Cultivate sustainable relationships with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate methods and tools.
• Meet personal and team sales targets for exceptional service.
• Address customer complaints, offering timely solutions and alternatives within specified time limits; follow up to ensure resolution before installations are complete.
• Maintain records of customer interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers proactively.

Requirements

• Proven customer support experience or experience as a client service representative.
• Track record of exceeding quota.
• Strong communication skills with an emphasis on active listening.
• Customer orientation and the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school degree.

Nice-to-haves

• Experience in sales support.

Benefits

• Flexible schedule
• Paid training
• Referral program
• Bonus opportunities
• Commission pay