Brand Ambassador

$33,280 - $33,280/Yr

Activus Connect - Atlanta, GA

Full-time

Remote - Atlanta, GA

Professional, Scientific, and Technical Services

About the position

Activus Connect is seeking a motivated and passionate individual to join our team as a Brand Ambassador for a prestigious luxury clothing brand. This full-time remote position involves delivering exceptional customer experiences, assisting with product inquiries, and maintaining the brand's image and values in all interactions.

Responsibilities

• Serve as the first point of contact for customers, assisting them with product information, sizing, styling advice, and order placement.
• Engage with customers via phone calls to ensure a personalized and memorable experience.
• Stay up-to-date with the latest collections, trends, and product offerings to effectively guide customers in their purchasing decisions.
• Handle customer inquiries regarding order status, shipping, returns, and exchanges with professionalism and efficiency.
• Collaborate closely with the sales and customer service teams to address customer concerns and provide solutions that align with our brand values.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Uphold the brand's image and values in all customer interactions, consistently delivering a high level of service that reflects the luxury experience they offer.

Requirements

• Previous experience in customer service, preferably in the luxury fashion or retail industry.
• Exceptional communication skills, both verbal and written, with the ability to engage and connect with customers.
• Strong knowledge and passion for luxury fashion and an understanding of current industry trends.
• Ability to work independently and remotely, demonstrating excellent time management and organizational skills.
• Proficiency in using technology and online platforms, including CRM systems, communication tools, and order processing software.
• A positive attitude, a genuine passion for assisting customers, and a commitment to delivering outstanding service.
• Flexibility to work non-traditional hours based on customer demand.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance