Brand Ambassador

Brobston Group - Oxon Hill, MD

Full-time - Entry Level

Oxon Hill, MD

About the position

The Brand Ambassador role at Brobston Group is a full-time position focused on delivering exceptional customer experiences in a retail environment. This position serves as an entry point for future leadership roles within Ralph Lauren, emphasizing a customer-first mindset and a commitment to inclusivity and teamwork. Brand Ambassadors are responsible for driving sales performance, supporting store initiatives, and engaging with clients to enhance their shopping experience.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in the execution of company initiatives.
• Participate in team training to execute business results.
• Think creatively to engage clients and reach out to a wider client base.
• Represent customer experience expectations in store.
• Deliver a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Engage in store client initiatives and community outreach.
• Champion RL core values.
• Embrace RL 'More ways to shop' and new technology.
• Support a collaborative environment with the customer at its core.
• Engage in networking and sourcing talent.
• Provide ongoing feedback to Management on successes and opportunities.
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes.
• Broaden customer accessibility to product discovery through QR codes, digital catalogs, and virtual stores.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide necessary feedback to Management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills.