ServiceNowposted 5 days ago
$100,500 - $175,900/Yr
Full-time - Mid Level
Chicago, IL

About the position

As a Brand Creative Manager, you will work closely with creative leadership to manage the execution of comprehensive content plans and deliverables for high-impact, persona-based campaigns. You’ll act as the operational linchpin, ensuring the successful delivery of creative assets across all marketing channels, while driving efficiency and innovation through the use of AI tools. This role requires exceptional project management skills, the ability to juggle multiple stakeholders, and experience working on complex, integrated campaigns.

Responsibilities

  • Lead the end-to-end content production process for various content formats such as digital/interactive, display, video and audio content that supports our persona programs.
  • Partner closely with Creative Director and PMO to determine proper resourcing within given budgets, and obtain and scrutinize detailed estimates from production partners to ensure it is answering the creative need.
  • Lead the strategic and creative feedback process on all content, including video which will include rough, fine and final cuts of produced assets, identifying key inputters and final approvers upfront.
  • Develop, communicate and implement internal production plans, timelines, and asset trackers for cross-team integrated marketing work streams – including managing the process in required automated tools and tech.
  • Maintain and provide regular status updates to key stakeholders and project management leads on production progress, proactively communicating any shifts or changes in delivery dates as well as the impact of delays in timely feedback.
  • Oversee the budget & scope actualization for content development and external vendors to ensure accurate requirements, pricing and delivery.

Requirements

  • Minimum of 8 years in content production with a focus on digital and video; familiarity with agency or in-house creative teams is a plus.
  • Proficiency in project and production management tools and collaboration software (e.g., Adobe Creative Suite, Frame.io, Microsoft Teams, SharePoint).
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Deep understanding of integrated campaign content production needs across all marketing channels.
  • Expertise in scoping and cost benchmarking, understanding standard market rates of production services.
  • Strong organizational skills and ability to juggle multiple projects in various stages of production.
  • Ability to build positive relationships with internal teams and external vendors.
  • Anticipate, identify and resolve challenges in the production lifecycle, offering proactive solutions.
  • Ensure clarity and alignment across all stakeholders through timely updates and transparent discussions.

Nice-to-haves

  • Experience in B2B or technology sectors preferred.
  • Bachelor’s degree in Marketing, Communications, Advertising, Film Production, or related field.
  • Comfort working in a fast-paced, hypergrowth environment.
  • Attention to detail and a commitment to delivering work of the highest quality.
  • Passion for innovation, efficiency, and elevating creative processes.

Benefits

  • Base pay of $100,500 - $175,900, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan and family leave programs.
Hard Skills
Adobe Creative Suite
1
Creative Management
1
Creative Teams
1
Microsoft SharePoint
1
Process Management
1
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